ANS Is First Choice with Housing Association
Oldham’s largest social landlord , First Choice Homes Oldham (FCHO), has signed a new £1.75m multi-year contract with IT infrastructure and managed service specialist ANS to support its agile working and customer service initiatives.
The not-for-profit organisation, which manages 12,000 homes in the borough of Oldham, has appointed ANS to design, install and manage its IT infrastructure.
ANS will migrate FCHO’s systems and data to a cloud-based Managed Infrastructure Service which will increase the resilience of its IT by guaranteeing 99.9% uptime and greater data security.
The contract will support the organisation’s strategy of providing online customer self-service systems for key interactions including applying for a house, logging repair requests and checking rent balances. It will also increase flexibility for employees by allowing them to access this information from anywhere on any device linked to the corporate network.
Stephen Repton, Head of ICT at FCHO, said: “The new infrastructure will make it possible for colleagues to take front line services to our customers and enable more agile ways of working. It will lay the foundations for future development of additional self-service options for our customers allowing them to access information about their homes and log requests quickly, easily and at their own convenience. It will also enable us to open up new lines of communication with our customers, allowing quicker responses to enquiries from tenants, and make significant long-term energy savings in line with our green initiatives.”
Paul Shannon, MD of Managed Services at ANS, said: “Our service will deliver cutting-edge IT which is fully managed by ANS, meaning the team at FCHO can focus on developing its customer services rather than maintaining uptime.
“This is a trend we’re seeing across the board. Organisations are recognising that IT departments’ time is better spent supporting wider business objectives rather than on back-office management as technology becomes critical to the delivery of many customer facing services.”