Boosting digital engagement & uncovering community insights

Northamptonshire-based housing association, Wellingborough Homes, has partnered with cloud and managed service provider, ANS Group to transform its internal operations and lay the foundations for agile working and improved digital communication.

As part of its four-year corporate plan and transformation strategy, Wellingborough Homes, which serves over 4,500 homes across the Northamptonshire region, is migrating all of its on-site hardware to the cloud.

This partnership will see ANS deploy Office 365 and Microsoft Azure across Wellingborough Homes’ key systems, helping to decrease costs associated with the management of on-site hardware, as well as boosting flexibility and efficiency to enhance customer service.

This efficiency in digital communications will allow staff to be more flexible and work more closely with customers and communities. It will also help the organisation to better manage the homes and services it provides and focus on developing a more diverse range of new homes to meet local needs and value-for-money services.

"We are delighted to be working in partnership with ANS as we are laying the foundations that allow us to work in more flexible and smarter ways to serve our communities. This is an exciting time for Wellingborough Homes as we are launching our new Corporate Plan 2019 – 2022. Our customers will really see a difference in how we provide services and communicate with them by offering more digital options of engagement, as well as being more visible in their communities." Loreen Herzig, head of IT and business improvement at Wellingborough Homes
  • Deployed Office 365 & Microsoft Azure across Wellingborough Homes’ key systems
  • Decrease costs associated with the management of on-site hardware
  • Boosting flexibility and efficiency to enhance customer service
  • Roll out a robust backup service as well as provide ongoing support from its dedicated teams

Next Steps

Following this initial phase, ANS will roll out a backup service as well as provide ongoing support from its dedicated teams, allowing Wellingborough Homes to focus on developing its services for the communities it works with. The housing association is also moving towards implementing new technologies, which will help to provide deeper insight into the needs of the community and boost digital engagement.

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