Oldham’s largest social landlord , First Choice Homes Oldham (FCHO), signed a new £1.75m multi-year contract with IT infrastructure and managed service specialist ANS to support its agile working and customer service initiatives.
The not-for-profit organisation, which manages 12,000 homes in the borough of Oldham, has appointed ANS to design, install and manage its IT infrastructure. ANS will migrate FCHO’s systems and data to a cloud-based Managed Infrastructure Service which will increase the resilience of its IT by guaranteeing 99.9% uptime and greater data security.
Stephen Repton, Head of ICT at FCHO, said: “The new infrastructure will make it possible for colleagues to take front line services to our customers and enable more agile ways of working. It will lay the foundations for future development of additional self-service options for our customers allowing them to access information about their homes and log requests quickly, easily and at their own convenience. ”
“The new infrastructure will enable us to open up new lines of communication with our customers, allowing quicker responses to enquiries from tenants, and make significant long-term energy savings in line with our green initiatives.” Stephen Repton, Head of ICT at FCHO,
Our service will deliver cutting-edge IT which is fully managed by ANS, meaning the team at FCHO can focus on developing its customer services rather than maintaining uptime.