Maritime and Coastguard Agency

The Maritime & Coastguard Agency (MCA) is a maritime safety regulator and emergency response organisation.  Headquartered in Southampton, 1,050 MCA staff and 3,500 volunteer coastguard rescue officers all work to prevent the loss of life on the coast and at sea.

Over the last 6 years, ANS has developed a strategic working relationship with the Maritime & Coastguard Agency. In 2012, the MCA launched the ‘Future Coastguard Programme’. The programme, which ended on 31 December 2015, modernised the way in which the UK’s civil maritime rescue co-ordination, vessel traffic monitoring and coastal search and rescue are delivered. Critical to the programme’s success was the fundamental redesign of the UK-wide Blue Light network and associated platforms.

As part of this challenging programme, the MCA needed to modernise and improve the resilience of its ICT platforms, a project which was carried out in parallel to the refurbishment of Coastguard Operations Centres over a two-year period. The MCA was committed to achieving the best value for money in this modernising work, which led the organisation to rely on a 3rd party Managed Service Provider to deliver a reliable, 24x7x365 service.

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“ANS provide an exceptional level of service to the MCA. They are a professional and dedicated company that goes above and beyond to provide what we need. They have aligned themselves with our strategic roadmap, allowing them to be proactive in providing us with additional services as we need them. They put the customer first and adopt a continuous service improvement strategy..” Jim Tidball, IT Deputy Director, Maritime & Coastguard Agency
  • The MCA have dedicated desks in ANS’s Secure Operations Centre in Manchester which are solely reserved for 24x7x365 monitoring of the MCA’s critical infrastructure
  • Access to around the clock multi-skilled change team and subject matter experts to provide the seamless implementation of changes, on the MCA’s behalf
  • A utility-grade SLA to guarantee the availability of MCA’s infrastructure
  • Root cause analysis on incidents and continuous service improvement to further drive value from the relationship
  • 100% availability of service to date

Features and Benefits

The MCA relies on ANS to monitor and maintain its IT around the clock, enabling it to focus on delivering an exceptional search and rescue service.

Throughout the duration of the existing Managed Service agreement, ANS have exceeded the 24×7 service levels for the availability of Blue Light infrastructure equipment, connectivity and software and have provided the MCA with 100% availability of service.

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