With over 90 years of experience in personal injury practice, Thompsons has earned a reputation for delivering first-class service and support to their clients. In their commitment to providing the highest possible levels of service, Thompsons has achieved record levels of personal injury compensation in complex cases, securing over £200 million for their clients each year.
Thompsons’ current server environment, which supported their key business applications, was reaching the end of its life span and supportability. For a legal firm handling high volumes of sensitive and confidential information, it was imperative that Thompsons didn’t have hardware that was posing business risks due to downtime or performance degradation.
Thompsons needed to execute a strategic approach to refreshing their IT environment. Andrew Harris, IT Operations Team Manager said, “Our current environment was aging and about to enter extended support, and we were also starting to see a performance degradation. Any amount of compromised performance just isn’t an option for us. We needed a refreshed infrastructure that would keep pace with our workloads, offer greater levels of resilience, continuity of support and better protection for the firm by enhancing the current business continuity solution.”
Not only in need of upgrading legacy systems, Thompsons IT team was keen to employ innovative new technology in order to produce greater efficiencies and deeper consolidation of the physical server blades, and deliver more power, capability and flexibility.
With a flexible IT infrastructure, we’re equipped to confidently handle any future business demands that arise with IT supporting, not obstructing, the implementation of a new case management solution. This infrastructure will keep pace with our workloads, offer greater levels of resilience, continuity of support and better protection for the firm by enhancing the current business continuity solution. Andrew Harris, Operations Team Manager, Thompsons Solicitors
ANS’ implementation of the manageable and intuitive FlexPod design enables Thompsons to focus on what really matters for their business: developing applications, streamlining business processes and implementing cost-saving remote training tools. These changes not only reflect an improved IT infrastructure ‘behind the scenes’, but also how strategic IT changes can empower business developments that will help Thompsons provide a consistently exceptional experience to their staff and customers.