Salisbury NHS Trust Choose ANS

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ANS has won a three year contract with Salisbury NHS Foundation Trust to provide an enhanced managed IT service. The partnership will see ANS take responsibility for managing the trusts network critical systems and their existing FlexPod infrastructure.

Salisbury NHS Foundation Trust provides general health services for the people of Salisbury and its surrounding areas and specialist services across the region. They are well regarded for the quality of care and treatment that they provide for their patients, and for their innovation, commitment and professionalism.

Glen Holmes, Head of Informatics at Salisbury NHS, discussed the reasoning behind the project:
“Our core infrastructure is essential to enabling the Trust to continue to provide quality services to our patients. To ensure that we maximise the availability of our systems we wanted to ensure that we engaged the services of a support company that could work with us to maintain our systems whilst also helping us obtain maximum benefit from our investment.” He also went on to explain why Salisbury chose ANS “ANS possess the necessary skills to partner with the Trust and provide us with the high level of service needed to give us assurance and peace of mind for our critical systems.”

Going forward the Service Management team at ANS will function as an extension to the trusts’ own IT team. As part of the enhanced managed service contract, ANS will work on aligning business needs and guaranteeing robust SLAs and KPIs. The enhanced management and monitoring support offers 24x7x365 protection enabling the trust to feel secure that the additional process and service systems offer greater support and reliability.

Paul Sweeney, CEO, ANS said of the partnership.
“Our enhanced managed service offering will mean that Salisbury don’t have to spend time making sure that the infrastructure it is doing its job, and will allow the team to concentrate instead on ensuring that they are developing applications that will improve the level of care that the Trust can offer.”

In the NHS it is essential that they have stability from a reliable network and service. The delivery of large diagnostic images across the hospitals network to all points of care, ranging from the Emergency Department, Ward areas and Outpatients is an example of how crucial this stability is. Indeed some procedures in the operating theatres use diagnostic images on a live basis to support the clinical staff undertake life-saving care. It is hugely important that the trust have a stable and supported network to enable them to perform this function correctly.

The enhanced support service will be deployed in the coming weeks. The bespoke monitoring system and alerting service will allow ANS to tailor thresholds for system performance to the trusts specific needs. This will mean that the IT in the trust and the health of their FlexPod technology is not only constantly monitored but also feed into the ANS TAEO (Trending, Analysis, Efficiency and Optimisation report which will give the trust capacity- planning information.)