Are you ready to kickstart an exciting career in IT with industry leading experts who work with cutting-edge technology? ANS are on the hunt for talented, hard working, young individuals who have a passion for technology to join our ANS Academy as a Technical Analyst Apprentice. If that sounds like you and you want to earn a competitive wage while gaining invaluable industry knowledge, apply today!

What Will I Be Doing?

You will be working with our focused and highly skilled service desk as a Technical Analyst apprentice, supporting and assisting our customer base.

As part of your role you will work within agreed timescales, delivering quick resolutions to customer requests, all whilst providing a high level of customer service. Starting off on event monitoring and customer contact you will be responsible for ticket logging and initial triage of standard service requests & incidents, working towards resolving more complex technical tickets.

You’ll be part of a cohort of Level 3 apprentices working alongside our experienced Level 4’s. Your team leader will deliver regular technical training and there will always be plenty of friendly, helpful people on hand to assist you.

Responsibilities:

Delivering first class support to customers calling into our service desk
Communicating with customers in a polite, professional, and friendly manner, in order to obtain details about problems and confirm that resolutions are providing high levels of customer satisfaction
Initial triage and assessment of tickets to determine if they can be actioned immediately or if they require escalation
Event management using an event monitoring solution to proactively and reactively pick up and action alerts
Using an IT Service Management tool to manage Incidents, Changes and Problems
Escalation of relevant issues to vendors such as Microsoft and AWS
Meeting and maintaining Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) while understanding how this relates to service delivery
Prioritising and managing your own ticket queue in order of urgency and impact to the customer

What will I study?

The Technical Analyst Apprenticeship is a 15 month programme with 12 months on programme and a 3 month end point assessment period. Over this time, you will complete a Level 3 apprenticeship standard directly relevant to the Technical Analyst role. You will study subjects such as Networking, Cloud Services, Coding and IT Service Management (ITIL), gaining a wide range of foundation knowledge and industry standard qualifications. You will also have the opportunity to complete globally recognised certifications from ANS partners such as AWS and Microsoft, alongside your apprenticeship.

Are you the person we are looking for?

To succeed in this role it’s important that you have a passion for IT and enjoy learning about new technologies.
Ideally you will have good knowledge of IT and computing
We’re looking for someone who is enthusiastic with a willingness to learn
You’ll be a keen problem solver with a desire to develop knowledge and skills
We need someone dedicated to providing a high level of customer service
Good attention to detail is key to this role
We need someone with a mature and responsible attitude with an ability to work independently as well as in a team
A focused and committed work ethic is essential
You’ll need to be calm and patient under pressure

Desired but not essential:

Previous experience in a customer service role
GCSE grade C/4 or above in Maths and English
GCSE in Computer Science or ICT or;
BTEC in ICT subject or;
Equivalent/comparable Degree (digital/technical)

Why should I choose an apprenticeship with ANS? “At ANS, we believe in starting from the ground up and developing our future IT heroes.” Training and career progression are a fundamental part of the role. Our people are fully trained to specialise in key areas of technology and will provide consistent support throughout your apprentice journey.

On completion of your 15 month apprenticeship, you will have the opportunity to progress to a level 4 programme or apply for a permanent role.

There has never been a better time to pursue a career in technology. Tech is now at the heart of our everyday lives and is integral to the success of our economy. From writing the code that powers autonomous machines in manufacturing plants to designing chatbots for retail customers to enable them to revolutionise customer interactions - a career in tech is full of possibilities. So what are you waiting for?

How can I find out more?

Visit our apprenticeship hub.

Closing Date is Friday 3rd September 2021.

It is proposed that the successful applicants will start with us on Monday 20th September 2021.

What’s in it for you?

As a Sunday Times Top 100 Best Companies business, we like to reward our employees for their commitment. We live by our work hard, play hard culture which means you’ll take advantage of our benefits package that’s bursting at the seams with goodies including healthcare, birthday’s off, extravagant seasonal parties, discounts off at your favourite restaurants and not forgetting our monthly Champagne Fridays.

Click here to view a few of our favourite benefits.

Why work for ANS?

There has never been a more exciting time to work in the technology industry and as leading Cloud and Digital Experts, we’re committed to helping the UK’s forward-thinking public and commercial sector organisations embrace the most exciting, life-changing and life-enhancing technologies.

If you join ANS, the opportunities are endless! With our varied client base, you’ll not only be helping your favourite e-commerce brands to engage with you more, you'll also help NHS trusts to leverage the power of artificial intelligence to help diagnose patients faster.

From humble beginnings in 1996, ANS has since grown to 300 strong and has offices in Manchester and London with clients around the globe.

To find out more about ANS including the sectors we work within and the technologies we leverage, click here.

ANS Group Ltd are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

Think you’ve got what it takes? Apply today.

We look forward to hearing from you.

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