Traditionally, CRM software was created to help sales teams manage their customer contact data. But CRM is so much more than that.
Choosing the right digital transformation partner who can help you to optimise your environment for your unique business needs is no walk in the park so we’ve compiled our top tips to help you determine what you need to consider in order to make your new CRM project a success. So without further ado, let’s take a look at how we can help you transform your entire business:
1.Consider your business needs
Look at the technology, process or budget, you first need to look at what will make the biggest difference to your organisation in the shortest amount of time.
You may have heard of CRM projects that take between 12 and 18 months to complete. The ROI may take even longer. This really does not have to be the case.
By looking first at what your organisation wants to achieve, by considering the business objectives, you get a better understanding of what you want your CRM software to help you with. At ANS we offer a unique business outcomes methodology in all of our CRM implementations.
2. Focus on business outcomes
At ANS, our ethos is we’re a partner, not a supplier, and we’ll join you at every stage of your digital transformation journey. The key to starting on this journey, is to identify what business outcomes you want to achieve.
There are three reasons why we focus on outcomes:
1. We make sure the project is the right move for your business.
2. Clear, focused goals allow us to ensure the project runs as smoothly as possible and at a comfortable pace.
3. It keeps us all on the same page with measurable goals.
3. Let technology be the driving force
Most businesses would like to achieve certain outcomes: from increasing revenue from existing customers, increasing leads and building pipeline; to improving forecasting accuracy and quota visibility, gaining better support for management decision-making and improving overall efficiency.
ANS takes the time to really get to know each organisation to help them to understand how our partnership will help us both grow together. Aligning your digital strategy closely with your business goals drives your business forward while making the most of technology.
Watch the video to find out why Serco chose ANS to achieve their business goals.
If you would like to learn more about how ANS and Microsoft Dynamics 365 can help your organisation achieve your business outcomes, read more here.