We believe in taking the stress out of IT Management, but don’t believe in taking operational control away from your team. Instead we remove the operational burden with team augmentation that accelerates the development of a Centre of Excellence and mature operational capability.
When we welcome you into our Managed Service, we empower you with the knowledge and education to drive improvements, the platforms and tools to gain real-time insights and a dedicated customer success architect to help you achieve continuous optimisation and development of your environment.
We take a high-touch approach to service management across all of our managed services to provide you with a consistent experience regardless of the service consumed.
Built upon industry leading tools and processes, ANS’ service management is designed to enable you to maximise the value of your managed service investment. Once you’re onboarded, you’ll be assigned a dedicated Customer Success Manager (CSM) who will work with you to drive improvements across your service.
When you become a customer, you’ll receive access to a dedicated Customer Success Architect (CSA) to ensure you receive nothing short of an exceptional experience when interacting with ANS.
Your dedicated CSA will understand your organisation and your IT environment and will use this deep understanding to help drive the maturity of your team and execute on your strategic roadmap.
Using ANS GLASS, our real-time service management portal, you’ll receive a transparent, single view of all service transactions. GLASS works by surfacing information from industry leading tools into a centralised portal so you can rest assured your environment is operating as efficiently as possible.
We have a mature FinOps capability that ensures expert advice and recommendations are provided on top of the insights provided by GLASS to suit your strategy and commercial preferences.
Monitoring your environment is all well and good, but we’re passionate about challenging and inspire you to get the best out of your cloud environment. Using Cloud Score, our unique scoring mechanism designed to rate your overall cloud health, we break down the various elements of your cloud environment, such as application on-boarding, tagging, monitoring and security to give you a completely transparent insight into how well your environment is operating, while giving you the insights to help you optimise and improve.
As your cloud environment grows it’s easy to lose track of all the moving parts. We can help ensure the secure, effective and efficient use of your chosen technology. As you scale your environment there is a delicate balancing act between agility and control. By defining and applying policies, governance and configuration management can ensure operational consistency and control of your IT environment.
Your CSA will work with you to fine tune your environment, helping to review and improve your security and governance posture, optimise costs and achieve operational excellence through scheduled CSA reviews.
GLASS is our instant and real-time service management portal, designed to give you a completely transparent, single view of all service transactions. Developed using feedback from our customers, GLASS is much more than a traditional ticketing system. The portal offers a digital and efficient way for you to communicate any requests or notifications with ANS.
From incidents and changes to contractual information and reporting, the digital interface provides anytime, anywhere access.
ANS, a leading cloud and digital services provider, has been awarded a place on the Amazon Web Services (AWS) Managed Service Provider (MSP) Partner Program. The program recognises and validates leading AWS Partner Network (APN) Consulting Partners which are highly skilled at providing full lifecycle solutions to customers. Next-generation AWS MSPs are able to provide […]
ANS has retained Microsoft Expert MSP status having once again met the stringent requirements of the exclusive global program. The certification recognises that ANS’ Azure customers receive continuous optimisation in spend and technology and fully audited managed services, as well as having continued access to the most qualified consultants and technical resources throughout their digital […]
Digital and Cloud Services Provider, ANS Group has joined the Microsoft Azure Networking Managed Service Provider (MSP) program. Unveiled at Microsoft Inspire 2019, the program aims to make it easier for enterprises to connect to the public cloud. ANS will utilise their rich networking expertise to deliver value added managed cloud network services to help […]