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Packages and billing

Co-Managed Cloudflare is billed as part of your existing ANS account — there's no separate Cloudflare invoice to manage.

Packages​

When you set up a site with Cloudflare, you choose a package that determines the level of performance and security features available (for example, caching behaviour and web application firewall protection). You can view your current package for a site, and change it, from the Cloudflare area in Glass.

Current support scope is aligned to:

  • Business plan features.
  • Core included feature entitlements.

Paid Cloudflare add-ons are outside standard support scope. If you need an unsupported add-on, raise it with ANS support so the request can be reviewed.

Viewing spend​

Glass shows your Cloudflare spend alongside your other ANS services, including month-to-date spend. If you manage multiple sites or accounts, spend is broken down so you can see what each is contributing.

Changing or removing a package​

You can upgrade or downgrade a site's package, or remove a site from Cloudflare entirely, from the Cloudflare area in Glass. Changes to your package may affect your billing from the point the change takes effect.

Stopping billing​

Billing only stops when Cloudflare resources are deleted through Glass.

If resources remain active, billing continues.

Contract cancellation and PAYG​

If you cancel contract terms but do not delete your Co-Managed Cloudflare service in Glass, your service moves to Co-Managed Cloudflare full rate on a pay-as-you-go basis until the service is deleted via Glass.

Getting help​

If you have a question about a charge or need help choosing a package, see FAQs and troubleshooting or contact ANS support.