How to cancel & close your ANS account

Overview

This article will help you understand how to cancel your ANS products and services, and delete your personal information from ANS systems.

tip

Before cancelling your account, please consider contacting support on 0161 215 3711 to help you troubleshoot any existing issues you may have. Alternatively you can raise a support ticket via the Priority Support System.

Prerequisites

Before closing your ANS account, there are a few things to consider.

• Are you the Primary Contact on the account? Only the primary contact can close an account.
• Do you have a existing contract with ANS? If so there may be restrictions on your ability to cancel products and services within an existing term.
• Do you have any products/services not in contract that can be removed?
  • Deleting eCloud Public v1 VMs
  • Deleting eCloud VPC instances
  • Deleting an eCloud VPC
• Do you have any outstanding bills? You can check this within the Billing section of ANS Glass.
• Have you backed up any existing data you may have on your servers?
  • How to backup your MySQL databases
  • How to transfer files to and from a server

Closing your account

In order to begin the process of cancellation or account closure, you will need to contact your Account Manager.

Contacting your Account Manager is very simple and they are available via telephone or email.

You can find all of their contact details on the ANS Glass in the ANS Team pods on either the Dashboard or the 360 pages.

You can send a message directly to your Account Manager to request a call back at a specific date and time.