Dynamics 365 for Local and Central Government.
ANS helps local and central governments modernise services, streamline operations, and automate routine tasks using Microsoft Dynamics 365—enabling more reliable and accessible services for citizens.
Take a look inside our central government community event, where leaders shared how Power Platform, Power Automate, and Dynamics 365 are solving real challenges—and how ANS can help drive this transformation.
You’re in great company with ANS
Dynamics 365 Features for Local and Central Government
Dynamics 365 empowers local and central governments with faster response times, consistent service across all channels, and personalised, transparent citizen interactions. AI-driven insights and seamless integrations streamline financial management, reduce call volumes, and free up staff for higher-value community services.
Citizen enquiry management
Track and resolve inquiries across channels with unified data views.
Case management
Handle requests, complaints, and service issues using workflows, SLAs, and audit trails.
Self-service portals
Empower residents to access information and resolve issues independently online.
Omnichannel support
Offer consistent service experiences through integrated communication platforms.
Knowledge management
Provide staff with approved guidance for quicker issue resolution.
AI-powered insights
Detect service trends and proactively manage caseloads for better outcomes.
Escalation automation
Route complex cases to appropriate teams automatically.
GDPR compliance
Built-in security, role-based access, and full GDPR compliance for sensitive data.
Benefits of Dynamics 365 for Local and Central Government
Citizen-centric approach.
Build citizen trust with personalised and transparent interactions.
Smarter resource usage.
Find inefficiencies and allocate resources more effectively using hard data.
Keep getting better.
Monitor services and feedback to drive continuous improvement.
Reduced costs.
Cut call volumes and rework with self-service tools and higher resolution rates.
Trusted Dynamics 365 Partner UK
Our Dynamics 365 Services for Local and Central Government
Why Trust ANS as your Dynamics 365 Partner?
Microsoft Inner Circle Member.
We've been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year, recognizing our consistent delivery of innovative solutions, exceptional services, and unparalleled value.
Unrivalled Microsoft Expertise.
We've delivered Dynamics 365 CRM to hundreds of companies across diverse industries and sizes. With over 20 years of expertise, we create customised CRM solutions for businesses.
Fast Dynamics 365 Implementation Services.
Our CORE methodology preconfigures Dynamics 365 to 80% industry best practices, enabling fast, cost-effective installations within weeks with room for customisation.
Dynamics 365 Managed Support Services.
From basic plans to our Centre of Excellence service, we offer everything from routine maintenance to in-depth training and bespoke solutions.
