Dynamics 365>Dynamics 365 for Local and Central Government

Dynamics 365 for Local and Central Government

ANS helps local and central governments modernise services, streamline operations, and automate routine tasks using Microsoft Dynamics 365—enabling more reliable and accessible services for citizens.

Take a look inside our central government community event, where leaders shared how Power Platform, Power Automate, and Dynamics 365 are solving real challenges—and how ANS can help drive this transformation.

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Overview

Features

Benefits

Services

AI Ready

Why ANS?

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Dynamics 365 Features for Local and Central Government

Dynamics 365 empowers local and central governments with faster response times, consistent service across all channels, and personalised, transparent citizen interactions. AI-driven insights and seamless integrations streamline financial management, reduce call volumes, and free up staff for higher-value community services.

Citizen enquiry management

Track and resolve inquiries across channels with unified data views.

Case management

Handle requests, complaints, and service issues using workflows, SLAs, and audit trails.

Self-service portals

Empower residents to access information and resolve issues independently online.

Omnichannel support

Offer consistent service experiences through integrated communication platforms.

Knowledge management

Provide staff with approved guidance for quicker issue resolution.

AI-powered insights

Detect service trends and proactively manage caseloads for better outcomes.

Escalation automation

Route complex cases to appropriate teams automatically.

Secure role-based access

Meet compliance requirements with robust security for different roles.

Benefits of Dynamics 365 for Local and Central Government

Citizen-centric approach.

Build citizen trust with personalised and transparent interactions.

Smarter resource usage.

Find inefficiencies and allocate resources more effectively using hard data.

Keep getting better.

Monitor services and feedback to drive continuous improvement.

Reduced costs.

Cut call volumes and rework with self-service tools and higher resolution rates.

Trusted Dynamics 365 Partner UK

Our Dynamics 365 Services for Local and Central Government

Consulting

Consult with ANS’s Microsoft experts to explore how Dynamics 365 can enhance your processes, drive efficiency, and accelerate growth.
Implementation

Get up and running in a matter of weeks, not months (depending on scope) with ANS’s unique CORE deployment.
Upgrade

ANS keeps your Dynamics 365 optimised with regular enhancements, ensuring peak performance and long-term relevance.
Ongoing Support

With ANS, you get reliable, proactive support that anticipates your needs and ensures your systems run efficiently without disruption.

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You’re in great company with ANS

Dynamics 365 AI for Local and Central Government

Your journey to AI starts here

Dynamics 365 comes with multiple AI capabilities that enhance the services provided by local and central governments to citizens. These AI capabilities help streamline operations, reduce costs, and deliver better services to the community.

Faster Responses

AI-driven chatbots and virtual assistants can handle routine inquiries, reducing resolution times and improving service consistency across all channels

Predictive Analytics

AI can analyse data to predict trends and identify potential issues before they arise, allowing for proactive measures and better resource allocation.

Personalised Interactions

AI helps build trust with citizens through personalised and transparent interactions, tailoring services to individual needs

Cost Reduction

By automating repetitive tasks and providing self-service tools, AI reduces call volumes and rework, leading to significant cost savings

Enhanced Decision-Making

AI-powered insights provide real-time data and actionable recommendations, improving decision-making and operational efficiency.

Improved Citizen Engagement

AI can segment and target citizen groups for tailored communication and services, enhancing overall engagement and satisfaction.

Why Trust ANS as your Dynamics 365 Partner?

Microsoft Inner Circle Award 2024-2025

We've been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year, recognizing our consistent delivery of innovative solutions, exceptional services, and unparalleled value.

Unrivalled Microsoft Expertise

We've delivered Dynamics 365 CRM to hundreds of companies across diverse industries and sizes. With over 20 years of expertise, we create customised solutions for businesses.

Fast Deployment

Our CORE methodology preconfigures Dynamics 365 to 80% industry best practices, enabling fast, cost-effective installations within weeks with room for customisation.

Dynamics 365 Managed Support Services

From basic plans to our Centre of Excellence service, we offer everything from routine maintenance to in-depth training and bespoke solutions.

Our Microsoft Accreditations

Our Partnership