Dynamics 365 for Local and Central Government.
ANS helps local and central governments modernise services, streamline operations, and automate routine tasks using Microsoft Dynamics 365—enabling more reliable and accessible services for citizens.
Take a look inside our central government community event, where leaders shared how Power Platform, Power Automate, and Dynamics 365 are solving real challenges—and how ANS can help drive this transformation.
You’re in great company with ANS
Dynamics 365 Features for Local and Central Government
Dynamics 365 empowers local and central governments with faster response times, consistent service across all channels, and personalised, transparent citizen interactions. AI-driven insights and seamless integrations streamline financial management, reduce call volumes, and free up staff for higher-value community services.
Citizen enquiry management
Track and resolve inquiries across channels with unified data views.
Case management
Handle requests, complaints, and service issues using workflows, SLAs, and audit trails.
Self-service portals
Empower residents to access information and resolve issues independently online.
Omnichannel support
Offer consistent service experiences through integrated communication platforms.
Knowledge management
Provide staff with approved guidance for quicker issue resolution.
AI-powered insights
Detect service trends and proactively manage caseloads for better outcomes.
Escalation automation
Route complex cases to appropriate teams automatically.
GDPR compliance
Built-in security, role-based access, and full GDPR compliance for sensitive data.
Benefits of Dynamics 365 for Local and Central Government
Citizen-centric approach.
Build citizen trust with personalised and transparent interactions.
Smarter resource usage.
Find inefficiencies and allocate resources more effectively using hard data.
Keep getting better.
Monitor services and feedback to drive continuous improvement.
Reduced costs.
Cut call volumes and rework with self-service tools and higher resolution rates.
Trusted Dynamics 365 Partner UK
Our Dynamics 365 Services for Local and Central Government
Looking for a Microsoft Partner that truly understands your industry?
Our Dynamics 365 consulting services are tailored for Local and Central Government seeking expert guidance on implementation, optimisation, and long-term success. As a certified Microsoft Partner, we bring deep product knowledge and sector-specific experience to help you get the most out of your Dynamics 365 investment—from strategy to deployment and beyond.\
Microsoft Inner Circle Member.
We've been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year, recognizing our consistent delivery of innovative solutions, exceptional services, and unparalleled value.
Customised Dynamics 365 Solution.
We've delivered Dynamics 365 CRM to hundreds of companies across diverse industries and sizes. With over 20 years of expertise, we create customised CRM solutions for businesses.
Fast Dynamics 365 Implementation Services.
Our CORE methodology preconfigures Dynamics 365 to 80% industry best practices, enabling fast, cost-effective installations within weeks with room for customisation.
Dynamics 365 Managed Support Services.
From basic plans to our Centre of Excellence service, we offer everything from routine maintenance to in-depth training and bespoke solutions.
Our Microsoft Accreditations
FAQs- Dynamics 365 for Local and Central Government
How can Dynamics 365 help improve citizen services?
Dynamics 365 allows councils and departments to deliver personalised, multi-channel service—from contact centres to self-service portals—reducing call volumes and wait times.
How does Dynamics 365 help with service delivery tracking?
Dynamics 365 provides dashboards and automated workflows to monitor service requests, response times, and resolution rates.
Can Dynamics 365 help us meet compliance and audit requirements?
Definitely. Every action in Dynamics 365 is logged and traceable. Role-based access, GDPR features, and audit trails help meet regulatory standards.
Will Dynamics 365 work with our legacy systems?
Yes. Dynamics 365’s integration framework allows connections to existing databases, document systems, and line-of-business apps—extending system life while modernising service.
Can Dynamics 365 support multi-agency collaboration?
Absolutely. Dynamics 365 for local and central government facilitates data sharing, workflow coordination, and unified case management across departments.
How do we ensure accessibility and ease of use for diverse users?
Microsoft designs for inclusivity—offering screen reader support, keyboard navigation, and custom views for users with varying digital skills.