Dynamics 365 for Manufacturing
Dynamics 365 apps empower manufacturing companies by digitising and streamlining customer, partner, and service interactions across the entire value chain.
As one of the UK’s trusted Microsoft Partners, we bring over 20 years of experience in delivering successful Dynamics 365 implementations for manufacturing companies such as Tobermore and Socket Mobile.
You’re in great company with ANS
Dynamics 365 Features for Manufacturing Industry
Unified Sales & Supply Chains
Connect sales data with your supply chain systems to keep pipeline and inventory on track.
AI-Powered Manufacturing Insights
Use insights to optimise processes, improve equipment effectiveness, and ensure security.
SLA tracking
Ensure customers receive the agreed-upon level of service, leading to increased satisfaction.
Product & price configuration
Get accurate quotes with CPQ tools and ERP connections.
Partner & Dealer management
Collaborate easily via portals, shared data, and seamless lead-to-order processes.
Customer service & support
Deliver top post-sales service, quickly resolving product issues, returns, and claims.
Field Service & asset management
Proactive and predictive maintenance with mobile tools and AI-driven scheduling.
Customer Insights & personalisation
Harness data to segment, target accounts, and craft tailored customer campaigns.
Benefits of Dynamics 365 for Manufacturing Industry
Shorten sales cycles.
Leverage insights and automation to close deals more quickly.
Get accurate forecasts.
Use AI-driven data for confident planning and forecasts.
Boost productivity.
Free up time for staff with intuitive, integrated tools.
Grow customer relationships.
Create consistent experiences across customer touchpoints.
Trusted Dynamics 365 Partner UK
Dynamics 365 Services for Manufacturing
Looking for a Microsoft Partner that truly understands your industry?
Our Dynamics 365 consulting services are tailored for Manufacturing industry seeking expert guidance on implementation, optimisation, and long-term success. As a certified Microsoft Partner, we bring deep product knowledge and sector-specific experience to help you get the most out of your Dynamics 365 investment—from strategy to deployment and beyond.
Microsoft Inner Circle Member.
We've been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year, recognizing our consistent delivery of innovative solutions, exceptional services, and unparalleled value.
Customised Dynamics 365 Solution.
We've delivered Dynamics 365 CRM to hundreds of companies across diverse industries and sizes. With over 20 years of expertise, we create customised solutions for different industry.
Fast Dynamics Implementation.
Our CORE methodology preconfigures Dynamics 365 to 80% industry best practices, enabling fast, cost-effective installations with room for customisation.
Dynamics 365 Managed Support Services.
From basic plans to our Centre of Excellence service, we offer everything from routine maintenance to in-depth training and bespoke solutions.
Tobermore
Tobermore, a family-run business that has been specialising in the manufacturing of block paving and walling products since 1942, migrated Dynamics 365 to the cloud to suit its growing business needs with the help of ANS.
"The time we have with the ANS consultants is invaluable because we can talk about what’s coming up in the pipeline, discuss any issues we’re facing or bounce ideas off with them."
Louise Gunn | Dynamics CRM Manager
Socket Mobile
Socket Mobile, a leading manufacturer and supplier of Bluetooth barcode scanners. See how ANS helped transform user experience, optimise internal processes, and gain channel opportunities with managed service for Microsoft Dynamics 365 for Sales.
"Since partnering with the team at ANS several years ago, we have been extremely impressed with the support provided. Having a partner who knows our CRM system inside out—even better than us—means that when we have issues or customisations to make, we don’t need to explain every little detail as they are already familiar with our set-up. I would highly recommend ANS to anyone looking for a Dynamics 365 partner, and in fact, I have done so multiple times!"
Anna Buckman | Global Sales Systems Manager
Our Microsoft Accreditations
FAQs- Dynamics 365 for Manufacturing Industry
How can Dynamics 365 help us manage customer and distributor relationships?
Track interactions, orders, and service history across partners, OEMs, and end customers. Automations ensure timely follow-ups and service.
Is Dynamics 365 useful for field service operations?
Yes, with Dynamics 365 Field Service, you can schedule technicians, manage work orders, and track service history.
How can Dynamics 365 help reduce order errors or delays?
Sales and service teams work from the same data, reducing miscommunications. Custom forms and validation rules also prevent incorrect order.
Which KPIs does Dynamics 365 CRM provide for the manufacturing industry?
Dynamics 365 offers a robust set of reporting and analytics tools tailored for the manufacturing industry, helping businesses monitor performance, optimise operations, and make data-driven decisions. Here are some of the key KPIs and analytics capabilities available:
- Lead Conversion Rate – Tracks how many leads turn into opportunities or customers.
- Sales Pipeline Value – Measures the total value of open opportunities.
- Quote-to-Close Ratio – Evaluates how many quotes result in closed deals.
- Customer Retention Rate – Monitors how well the business retains existing clients.
- Case Resolution Time – Tracks how quickly customer service issues are resolved.
- First-Time Fix Rate (Field Service) – Measures how often service issues are resolved on the first visit.
- Customer Satisfaction Score (CSAT) – Gathers feedback on service quality.
- Net Promoter Score (NPS) – Gauges customer loyalty and likelihood to recommend.
- Account Engagement – Tracks interactions and touchpoints with key accounts.
- Product Performance Feedback – Captures insights from service cases and customer feedback.
