Explore how Dynamics 365 CRM and Power Platform are helping government organisations modernise service delivery, moving from systems of record to intelligent platforms that support citizen-centric, efficient operations.

Key Takeaways:

• From Record to Intelligence: Understand the shift from legacy systems to intelligent platforms that support proactive, data-led service delivery.
• Citizen-Centric Design: Learn how CRM and Power Platform can help design services around citizen needs, not internal structures.
• Operational Efficiency: Discover how automation and scheduling tools (like Field Service) reduce admin and improve service delivery.
• Scalable Solutions: See how these tools can be applied across departments and levels of government, from local to central.
• Empower Frontline Teams: Explore how low-code tools enable staff to build and adapt solutions quickly, without heavy IT dependency.

Meet the speakers...

Nigel Cottam

Senior Enterprise Account Executive- Public Sector, at ANS

Nigel Cottam is a seasoned professional with extensive experience in public sector business applications and a proven track record of driving impactful transformation. At ANS, he has been a valued team member for over a year collaborating with Public Sector leaders to enhance citizen services, optimize operational agility, and bolster governance—all while mitigating risks and maximizing the value of their Microsoft investments.