Policies

Policies

At ANS we are fully committed to applying the principles of continual improvement across the Business. To ensure our success, we have established, documented and implemented an integrated quality management system (IMS)’.  The IMS acts as a ‘route-map’ for the organisation through its commitment to Quality, Information Security, Business Continuity and the Environment.

Quality Policy

At ANS we recognise that our business, and that of our customers, is reliant on the quality of our services which are underpinned by the strength of our processes and procedures. This is why we are committed to operating every aspect of our business to the highest standards. Company process and procedure is managed in a way that meets all of our legal, regulatory and contractual obligations. To embed these principles into our business, ANS has implemented an Integrated Management System (IMS) that has been verified by our external accreditor to be compliant with the international standard for Quality Management Systems, ISO 9001.

The system is a quality assurance framework that is supported by documented policies and procedures, and underpinned by the pragmatic application of business best practice. This policy is applied right across ANS, and is reviewed annually and whenever the business undergoes significant change. The ANS Executive is ultimately responsible for all company policies, and provides business direction to the Business Assurance Team. The Business Assurance Team ensures that the quality assurance framework is regularly reviewed and that it continues to evolve and improve, and conform to the standard required by our external accreditor.

Security Policy

At ANS we recognise that our business, and that of our customers, is heavily reliant on its information and any technology used to store and process that information. This is why we take the confidentiality and integrity of this information very seriously, ensuring that it is only accessible by those who are authorised and remains complete and accurate at all times. We also make sure that the availability of this information is guaranteed according to agreed service levels and contractual agreements through our resiliency and Business Continuity practices. Information is always managed in a way that meets all of our legal, regulatory and contractual obligations.

To embed these principles into our business, ANS has implemented an Information Security Management System (ISMS) that has been verified by our external accreditor to be compliant with the international standard for Information Security Management, ISO/IEC 27001. This system consists of an information security framework that is supported by detailed policies and procedures, and underpinned by the application of industry best practice.

Business Continuity Policy

At ANS we recognise that our business, and that of our customers, is heavily reliant on its information and any technology used to store and process that information. This is why we make sure that the availability of this information is guaranteed according to agreed service levels and contractual agreements through our Business Continuity practices. Information is always managed in a way that meets all of our legal, regulatory and contractual obligations.

Business continuity is the capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident. Business Continuity Management (BCM) is the process of achieving business continuity and is about preparing an organisation to deal with disruptive incidents that might otherwise prevent it from achieving its objectives. Placing BCM within the framework and disciplines of a management system creates a business continuity management system (BCMS) that enables BCM to be controlled, evaluated and continually improved.

To embed these principles into our business, ANS have implemented a Business Continuity Management System (BCMS) aligned with the international standard for Business Continuity Management, ISO/IEC 22301. This system is based on a Business Continuity policy framework; supported by detailed policies and procedures, and underpinned by the pragmatic application of industry best practice.

 

Environmental Policy

At ANS we recognise the impact we have on our environment and are committed to continuous improvement to enable us and our clients to reduce our carbon footprint and comply with all environmental legislation, codes of practice and regulatory controls. In 2017, we made a commitment to increasing our environmental initiatives and reducing our carbon footprint by partnering with the greenest energy provider in the UK’. In doing this, we have completely eliminated our carbon footprint generated by the power supply at our Manchester head office.

In addition to this, we encourage staff to reduce their individual emissions. We encourage staff and customers to participate in video conferences to reduce travel and we implement a comprehensive recycling initiative in our offices. The cloud solutions that we offer to our customers are also designed to help them to become more environmentally friendly by reducing their use of datacentres.

To embed these principles into our business, ANS has implemented an Environmental Management System (EMS) that has been verified by our external accreditor to be compliant with the international standard for Environmental Systems Management, ISO/IEC 14001. This system is a quality assurance framework that is supported by documented policies and procedures, and underpinned by the pragmatic application of business best practice.

Recycling

Our recycling policy is implemented on a day to day basis throughout ANS’ offices. We have facilities, and encourage staff to recycle paper, plastic, cardboard and empty printer cartridges. We are also vigilant to ensure that no power is wasted. All of the lights in the building are triggered my motion sensors and our air conditioning is regularly serviced to ensure its operating efficiency. We are informed by the company that collects the recyclable material of how many bags they take per month. Combined with the periodic inspections of bins we are able to fairly accurately gauge whether we are recycling a high enough percentage of paper, plastic and cardboard.

Download our Quality Policy

Download our Security Policy

Download our Business Continuity Policy

Download our Environmental Policy