Beyond the Migration: Managed Services, Ensuring Seamless Operations
Key topics:
- Why Dynamics 365 is Ideal for Managed Services Providers
- Understand the AI-driven tools that simplify workflows, enable predictive maintenance, and enhance overall service quality.
- Transitioning to Dynamics 365: Opportunities for Optimisation
- Learn how migrating from a legacy CRM improved resource allocation and supported more effective service management.
- Delivering Exceptional Client Experiences Post-Migration
- Explore how Dynamics 365 empowered our managed services teams to deliver tailored, proactive, and consistent support.
Why attend?
- Gain insights from our Managed Services Director about the transformative impact of Dynamics 365 on operations and service delivery.
Meet the speakers
Steven Breen
Managed Services Director at ANS
Steve started at ANS in 2010 as a Microsoft engineer and has worked closely with our customers ever since. Quickly rising through the ranks to hold the roles of Service Desk Manager then Service Delivery Manager and Head of Managed Services, Steve joined the ANS Board of Directors as Managed Services Director in 2022. Over the years, Steve has built the ANS Service Desk function and developed the Customer Success department helping shape the path to Cloud and how we deliver value for our customers in a Cloud and Digital world
Arlene Bulfin
Director of People Development at ANS
With over 10 years’ experience in education and technology, Arlene leads ANS’s people development and tech skills programs. She is responsible for the company’s apprenticeship scheme, ANS Academy and all learning and development initiatives at ANS. A qualified IT and business studies teacher, Arlene's passion and knowledge has seen her speaking at the House of Commons on apprenticeships, running the companies local school engagement program with over 50 local schools and winning a Princess Royal Training award for the apprenticeship program. In October 2021, the Apprenticeship program, led by Arlene, was awarded ‘Outstanding’ by OFSTED, one of only two tech business in the UK to get this award.