Sci-Net, a part of ANS helped Designer Sofas Implement ERP>Retail
Background
Designer Sofas Group is a luxury, family‑run furniture retailer working with premium Italian brands. Historically, the business relied on fully paper‑based processes — handwritten orders, manual emailing to factories, and fragmented workflows. As the company grew from six stores to over 20 in four years, this approach became unsustainable. They partnered with Sci‑Net, a part of ANS to modernise operations and introduce ERP>Retail across all stores.
Challenge
Designer Sofas needed to move away from manual, error‑prone processes that slowed operations, increased the risk of mistakes, and limited scalability. Key challenges included:
- Handwritten orders leading to double‑keying errors
- Slow, manual warranty submissions that took over an hour per store
- Time‑consuming order updates requiring lengthy back‑and‑forth communication
- Lack of workflow visibility and centralised information
- The need for a more modern, professional customer experience
Solution
Sci‑Net, a part of ANS implemented ERP>Retail seamlessly across the business, directly integrating with Designer Sofas’ suppliers via API and connecting the full Microsoft stack.
Key improvements included:
- Streamlined digital order‑taking, eliminating paper‑based workflows
- Automation of complex item coding and price confirmations
- Centralised order notes, removing the need for lengthy phone calls
- Warranty automation, reducing a one‑hour process to just 30 seconds for all stores
- Enhanced customer communication, including prompt and accurate order confirmations
- Use of Microsoft Business Central, Power BI, and Power Automate for reporting and workflow automation
Gary Behar, COO, confirmed the transformation enabled a more interactive and professional customer journey and significantly simplified internal operations.
We were introduced to Sci-Net, a part of ANS in March 2020, and over the past few years we’ve been developing it and rolling it out to all our stores. We want our customers to experience a streamlined, professional and more interactive process when they’re going through the customer journey. The Sci-Net, a part of ANS facility has given us that possibility and made it easier to do orders and update our customers. It has made it generally easier for everything all round. Since being introduced to Sci-Net, we have found them to be nothing but courteous and professional. What they don’t know about this system isn’t worth knowing. I would fully endorse them as a company, to not just work with, but to partner up with, because they can seriously find you the best solutions for your business.
Gary Behar
Chief Operating Officer
Designer Sofas Group