Sci-Net, a part of ANS Supports Tapi Carpets with its Continued Growth
Background
When Tapi Carpets opened its first store in April 2015, the ambition was clear: scale fast without compromising customer experience. Fast‑forward to today and Tapi is a household name with 160+ stores and 800+ colleagues supporting customers across the UK.
From launch, Sci‑Net, a part of ANS partnered with Tapi to establish the ERP and IT foundations. Over time, that partnership evolved into a seamless extension of Tapi’s lean head‑office team, integrating back‑end systems, cutting admin, and keeping the customer front and centre through better automation and communications.
Business Challenges
Rapid growth outpaced legacy tools and manual processes. Tapi needed a modern, integrated ERP and IT setup that could:
- Reduce heavy administrative work and re‑keying
- Streamline operations across a growing retail footprint
- Support a large, distributed workforce of home consultants
- Maintain a consistently excellent customer experience at scale
Paper‑based steps and disjointed workflows created delays, errors, and cost, putting pressure on productivity as the brand expanded nationwide.
Solution
ERP>Retail, integrated with Dynamics 365 Business Central, delivered by Sci‑Net, a part of ANS.
- Home‑consultant measuring & quoting app: A purpose‑built measuring solution for Tapi’s 150‑strong home‑consultant team enables on‑site quotes, estimates, and updates at the touch of a button, no follow‑up paperwork, no re‑keying.
- End‑to‑end integration: The tool is fully integrated into Dynamics 365 Business Central, ensuring orders, notes, and updates flow through a single system of record, streamlining the journey from consultation to installation.
- Automation that saves time and cost: Routine steps are automated, admin is dramatically reduced, and consultants can focus on service, not systems.
“Time is precious, so we collaborated on how we could refine our processes and welcomed an estimating tool that pulls measurements into our system and automates quotes. Using it improves the customer experience, which is incredibly important to us, but it also saves a significant amount of time. We calculated savings of around 4,500 hours of admin in 40 days. The system we have now, managed by Sci-Net, a part of ANS, means we have visibility of our business with accurate reporting in real time. It is suited to every aspect of our business, from estimating, sales, supply chain, inventory management and website integrations, right through to in-store operations.”
Jason Turner
Chief Information Officer
Tapi Carpets
Result
- Hundreds of admin hours saved every day: The combined solution removed manual handoffs and double‑keying, freeing teams to serve customers faster and more consistently.
- Significant infrastructure savings: A customised Dynamics NAV cloud‑based environment was established within months, avoiding hundreds of thousands of pounds in infrastructure spend.
- Faster, smoother customer journeys
Instant, accurate quotes and integrated updates improved communication and reduced post‑visit admin—supporting Tapi’s scale‑out to 160+ stores. - Executive endorsement
CIO Jason Turner describes the outcomes as “outstanding”, enabling Tapi to scale with confidence and control.
Conclusion
It pays to be prepared.
Preparation pays off. With ERP>Retail from Sci‑Net, a part of ANS, Tapi replaced fragmented, paper‑heavy processes with a single, retail‑ready platform built on Microsoft Dynamics 365 Business Central, tailored for furniture and flooring. The result is a leaner operation, lower admin overheads, better data flow, and an elevated customer experience—at national scale.
“We are extremely privileged to have been part of Tapi Carpets’ significant growth over the years. The brand is very forward thinking – coming to us at launch stage to ensure that from the outset, Tapi’s systems ran smoothly and customers and staff would benefit from technological innovations that would make for a better experience.”
“This innovation has really paid off– as evidenced by the brand’s five-star independent customer review rating on Trustpilot, its hardworking and committed workforce and network of stores spanning the UK.”
Duncan Fergusson | Managing Director Sci-Net, a part of ANS