Dynamics 365>Dynamics 365 for E-commerce

Dynamics 365 BizApps for E-commerce Businesses.

ANS is the UK’s trusted Dynamics 365 partner, boasting over 20 years of experience in helping e-commerce businesses streamline operations and drive growth. We specialize in implementing tailored Dynamics 365 business applications for a diverse range of e-commerce businesses across various sectors.

With ANS, you gain a reliable Dynamics 365 partner dedicated to delivering results that scale your e-commerce business.

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Overview

Features

Benefits

Services

AI Ready

Why ANS?

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Dynamics 365 Features for E-commerce Businesses

In today’s competitive e-commerce landscape, success isn’t just about selling products — it’s about delivering exceptional customer experiences, optimising operations, and driving long-term growth. Dynamics 365 gives you the power to personalise customer experiences, get AI-driven insights, and improve overall efficiency.

Advanced Marketing Automation

Automate email marketing, cart reminders, and promotions

Targeted Campaigns

Segment specific customers for hyper-targeted offers and campaigns

Superior Customer Service

Seamless communication via chat, email, and social media (both AI and human)

Business Intelligence

Use data-driven insights to reduce churn, monitor customer behaviour, and optimise inventory

Customer Loyalty Programs

Track Customer Lifetime Value (CLV) and automate loyalty rewards for repeat buyers

Built to Scale

Handle increasing customer data and order volumes, and automate workflows to support growth

Seamless Integration

Integrate natively with the Microsoft ecosystem and third-party apps (ERP, marketing tools, finance apps and more)

360-degree Customer View

Understand customer pain points and behaviour to make better business decisions

Dynamics 365 Benefits for E-commerce Businesses

Personalise customer experiences.

Deliver the customised shopping experiences customers expect via AI, automation, product recommendations and more.

Centralise customer data.

Get a 360-degree view of every customer and make smarter selling decisions with real-time insights and predictive analytics.

Increase Sales.

Identify high-value customers and nurture them with exclusive deals through platforms like Shopify, WooCommerce, and Magento.

Dynamics 365 Sales Forecasting screenshot on a monitor

Sell in more places.

Make sales across multiple platforms, such as online stores, social media (Facebook, Instagram, TikTok) and marketplaces (Amazon, eBay).

Trusted Dynamics 365 Partner UK

Our Dynamics 365 Services for E-commerce

Consulting

Consult with ANS’s Microsoft experts to explore how Dynamics 365 can enhance your eCommerce processes, drive efficiency, and accelerate business growth.
Implementation

Get up and running in a matter of weeks, not months (depending on scope) with ANS’s unique CORE deployment.
Upgrade

ANS keeps your Dynamics 365 optimised with regular enhancements, ensuring peak performance and long-term relevance.
Ongoing Support

With ANS, you get reliable, proactive support that anticipates your needs and ensures your systems run efficiently without disruption.

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You’re in great company with ANS

AI-powered Dynamics 365 BizApps for E-commerce

Your Journey to AI Starts Here

Dynamics 365 comes natively integrated with Copilot and AI capabilities, providing you with chatbot assistance and AI-driven predictive insights. Boost customer satisfaction and make data-informed decisions for your business.

Auto Product Recommendations

AI-driven product recommendations can boost sales and improve customer loyalty to your website.

Enhanced Customer Interaction

With tools like AI for Dynamics 365, store associates can access comprehensive customer profiles and provide personalised service. AI-powered chatbots can also assist with routine customer issues.

Predictive Analytics

AI can forecast demand and optimise inventory management by analysing sales data and market trends. This ensures that businesses have the right products in stock at the right time, reducing overstock and stock-outs.

Streamlined Operations

AI automates routine tasks such as order processing, payment authorization, and customer support. This allows employees to focus on more strategic activities, improving overall efficiency and productivity.

Improved Decision-Making

AI-powered analytics provide actionable insights into sales performance, customer behaviour, and market trends. This helps businesses make data-driven decisions to enhance their strategies and operations.

Why Trust ANS as your Dynamics 365 Partner?

Microsoft Inner Circle Award 2024-2025

We've been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year, recognizing our consistent delivery of innovative solutions, exceptional services, and unparalleled value.

Unrivalled Microsoft Expertise

We've delivered Dynamics 365 CRM to hundreds of companies across diverse industries and sizes. With over 20 years of expertise, we create customised solutions for businesses.

Fast Deployment

Our CORE methodology preconfigures Dynamics 365 to 80% industry best practices, enabling fast, cost-effective installations within weeks with room for customisation.

Dynamics 365 Managed Support Services

From basic plans to our Centre of Excellence service, we offer everything from routine maintenance to in-depth training and bespoke solutions.

Our Microsoft Accreditations

Our Partnership