Driving Strategic Impact in Higher Education with Microsoft Copilot & Dynamics 365 CRM
With Microsoft recently lowering the cost of Copilot licenses, institutions now have a unique opportunity to adopt AI and CRM technologies at scale—delivering more value while staying within budget.
92% of UK students already using AI tools, often outside institutional control, so universities have a unique opportunity to lead with Microsoft Copilot. By offering a secure, integrated AI experience, institutions can meet student expectations, enhance engagement, and stay ahead of the curve.
Join us for an exclusive session with Komal, Microsoft’s Business Applications Lead for Higher Education, showcasing how Microsoft Copilot and Dynamics 365 CRM can help institutions achieve strategic goals, from enhancing student engagement to streamlining operations and improving recruitment outcomes.
Key Takeaways:
- Strategic Alignment & ROI: See how Copilot and Dynamics CRM align with institutional goals like digital transformation, efficiency, and student success — and how to build a strong business case.
- Student Engagement & Recruitment: Use Dynamics CRM to personalise outreach and boost conversion, especially for international students. Copilot enhances communication and support across channels.
- AI-Powered Productivity: Copilot automates tasks, delivers insights, and supports staff freeing time for high-impact work across academic and admin teams.
- Data-Driven Decision Making: Unlock actionable insights from student data to improve retention, performance, and service delivery.
- Real-World Success Stories: Hear how universities are already using these tools to drive recruitment, engagement, and operational agility.
Expert Q&A: Get your questions answered by Microsoft and ANS specialists.
Meet the speakers...

Nigel Cottam
Senior Enterprise Account Executive at ANS
Nigel Cottam is a seasoned professional with extensive experience in public sector business applications and a proven track record of driving impactful transformation. At ANS, he has been a valued team member for over a year collaborating with Public Sector leaders to enhance citizen services, optimize operational agility, and bolster governance—all while mitigating risks and maximizing the value of their Microsoft investments.

Komal Ajimal
AI Business Process Specialist at Microsoft
At Microsoft, Komals role as a Solution Specialist centers around fostering digital transformation within the public sector. With proficiency in Microsoft Dynamics 365 and the Power Platform, I engage with customers to comprehend their challenges and craft solutions that resonate with their objectives.
