Dynamics 365 Support.
As the UK’s trusted Dynamics 365 support partner, we provide tailored managed support services 24X7 designed to align with your unique business goals.
Acting as an extension of your in-house tech team, we manage every aspect of your CRM — from implementation and upgrades to optimisation and ongoing support — ensuring your Dynamics 365 environment runs smoothly and efficiently.
You’re in great company with ANS.
Ideal scenarios for utilising ANS' Dynamics 365 Support Services
Limited In-House Expertise
If your internal team lacks the specialised knowledge to manage, optimise, or troubleshoot Dynamics 365 effectively.
Need for 24X7 Support
Users need reliable, round-the-clock Dynamics 365 support to resolve issues and answer questions, ensuring seamless operations and business continuity.
Complex System Architecture
When your Dynamics 365 setup involves several modules, complex integrations, or custom configurations that demand expert management and oversight.
Upgrade or Migration Projects
During significant system transitions such as version upgrades, cloud migrations, or expanding into new modules to ensures a smooth and risk-free process.
Further Optimisation
When your organisation is scaling quickly and needs expert support to ensure your CRM evolves with your business.
Focus on Strategic Initiatives
When you want your internal team to focus on innovation and strategy, while Dynamics support team handles day-to-day CRM management.
ANS Managed Service Offerings
From basic plans to our Centre of Excellence service, we offer everything from routine maintenance to in-depth training and bespoke solutions.
Standard
Incident Management
- 24×7 unlimited incidents
- Priority escalation to Microsoft
- Expert access
- 30 minutes free
- Hours pot thereafter
Service Operations
- SLA Management
- SLA Credits
- Glass Portal – all tickets
- On request, ANS will take control of CMP (charged per hour)
Co-Managed
Incident Management
- 24×7 unlimited incidents
- Priority escalation to Microsoft
- Expert access
- Unlimited hours
Service Operations
- Assigned CSM & Service reviews
- SLA Management
- SLA Credits
- Run Book
- Performance Tuning
- Enterprise Monitoring Portal
- Glass Portal – all tickets
- Problem Management
- Root Cause Analysis
- Integration Support
- User Adoption Insights
- Wave Update Insights
Change Management & Advisory
- Expert Access
- ANS validate changes
- Functional Engineering for changes (up to 4 hours per ticket)
- Fair usage policy
Centre of Excellence
Incident Management
- 24×7 unlimited incidents
- Priority escalation to Microsoft
- Expert access
- Unlimited hours
Service Operations
- Assigned CSM & Service reviews
- SLA Management
- SLA Credits
- Run Book
- Performance Tuning
- Enterprise Monitoring Portal
- Glass Portal – all tickets
- Problem Management
- Root Cause Analysis
- Integration Support
- User Adoption Insights
- Wave Update Insights
Change Management & Advisory
- Expert Access
- ANS validate changes
- Functional Engineering (30 hours per month under SLA)
- Unlimited Functional Engineering Outside of SLA
Why choose ANS as your Dynamics 365 Support Partner?
As the UK’s trusted Dynamics 365 support partner, we bring over a decade of experience delivering successful Dynamics projects — and we’re proud to have been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year.
Microsoft Inner Circle Member.
This recognition is given for our consistent performance in delivering innovative solutions, exceptional services, and unparalleled value to help businesses achieve greater success.
Centre of Excellence as a Service.
Get access to expertise from certified Microsoft Dynamics 365 professionals and access extensive e-learning resources to optimise your system gain valuable insights across Microsoft BizApps.
Dedicated Expert Support.
Receive 24x7x365 support and use inclusive managed service hours for any Dynamics 365-related requirement to improve your system and increase user knowledge.
Continuous Improvements.
Our team of Microsoft experts will help your organisation reap the benefits of the latest Dynamics features and platform innovations.
Their support team are fabulous as we consistently receive a resolution to any questions or issues within 2-3 hours. Everyone we speak to is friendly and easy to talk. If they aren’t sure, they’re able to refer to our technical account manager to get the insight they need. I have complete faith in ANS’s knowledge, and I’m happy to recommend their services.
Karen Mendoza
Head of CRM
Burgess
Our Microsoft Partnerships.
ANS is one of the the top Microsoft certified partners and awarded as an Inner Circle Partner for Microsoft Business Applications.
Looking for Dynamics 365 Support?
We are UK's leading Dynamics 365 Support Partner. To discuss your Dynamics 365 Managed Support Services needs, please get in touch.
Tailored Dynamics 365 Support for key 365 Modules
Get tailored support from Microsoft Dynamics 365 certified professionals for the Dynamics 365 modules that matter most to your business. From Sales to Customer Service, we ensure your CRM application runs smoothly, securely, and efficiently.
Dynamics 365 for Sales
Dynamics 365 Customer Service
Dynamics 365 Customer Insights
