Dynamics 365 Field Service.
Get your schedule in gear with Dynamics 365 Field Service.
Optimise your field operations with generative AI to enhance workflows and decision-making. Keep both field technicians and customers informed every step of the way.
As the UK’s leading Dynamics 365 partner, we offer comprehensive Dynamics 365 Field Service Management services — from implementation to 24 x7 managed support services.
How will Dynamics 365 Field Service features help your Field Operations?
Work Order Management
Create and manage service work orders that track tasks, parts, and billing. Ensure end-to-end visibility from request creation to job completion.
Resource Scheduling & Optimisation
Assign the right technician using manual, assisted, or AI-based scheduling. Optimise schedules based on skills, location, availability, and SLAs.
iOS & Android Mobile App
Empower technicians with real-time job info, task updates, and offline access. Capture photos, signatures, and time on-site directly from the field.
Asset & Equipment Management
Track customer-owned assets with complete service and warranty history. Support preventive maintenance and manage complex asset hierarchies.
Preventive Maintenance
Automate recurring maintenance tasks to reduce breakdowns and downtime. Schedule based on time, usage, or IoT-triggered conditions.
Inventory Management
Manage and track inventory across warehouses and technician vans in real-time. Ensure technicians have the right parts on-site to improve first-time fix rates.
Geolocation & Mapping
Track field technicians via GPS and optimise routes using built-in maps. Provide real-time ETA updates and enable efficient dispatching.
Billing & Invoicing
Auto-generate invoices based on services delivered and parts used. Integrate with financial systems to streamline revenue recognition.
Request Dynamics 365 Field Service Demo.
Discover how Dynamics 365 Field Service helps you improve your field scheduling, boost inventory management, and keep customers in the loop.
Find out how this next-gen CRM app can future-proof your business.
D365 Field Service Benefits
Boost first-time fix rates.
Equip technicians with timely data and collaboration tools to efficiently fulfil work orders the first time.
Optimise resources.
Quickly optimise dispatch processes and minimise travel time, reducing costs and hours for the frontline workforce.
Stay flexible.
Help agents quickly reshuffle schedules when problems arise with AI scheduling assistance.
Enhance customer communication.
Give customers accurate arrival times, status updates, and service reminders, improving overall satisfaction.
Leading Dynamics 365 Partner UK
Our Dynamics 365 Field Service
Microsoft Inner Circle Award 2024-2025.
We have been awarded the 2024-2025 Microsoft Inner Circle Award for the eighth consecutive year. This recognition is given for our consistent performance in delivering innovative solutions, exceptional services, and unparalleled value to help businesses achieve greater success.
With the Inner Circle distinction, we are recognising a group of partners who have excelled at accelerating their customer’s digital transformation with Dynamics 365 and Power Apps solutions.
Peter Jensen | Microsoft Business Application Partner
Fast Dynamics 365 Implementation Services
We deploy applications in just weeks, not months (depending on the scope), delivering quick wins and driving faster user adoption. Our ANS experts bring deep product knowledge, backed by extensive experience in implementing Dynamics 365 for hundreds of organisations.
ANS became an extension of our project team which meant the process of implementation was seamless. This has been the best CRM deployment I have ever been involved in.
James Fleming | Group IT Director
Dynamics 365 Managed Support Services
We offer 24X7 Dynamics 365 managed support services, from maintenance to bespoke solutions and in-depth training. With flexible plans, including our Centre of Excellence service, we help you scale, optimise, and grow your system performance.
I’ve been delighted at the speed that they have been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. Our managed service has increased the pace that we’re able to do things such as configuring more features, adding more processes and making the system work better for us.
Anna Buckman | Global Sales Systems Manager - Socket Mobile
You’re in great company with ANS.
Our Accreditations
FAQs: Dynamics 365 Field Service
What is Dynamics 365 Field Service?
Dynamics 365 Field Service is a cloud-based application that helps organisations optimise on-site service delivery through workflow automation, intelligent scheduling, and mobility. It streamlines work order management, minimising travel time and costs.
Customers benefit from automated service communications, accurate arrival times, and real-time status updates, enhancing overall satisfaction. Additionally, Dynamics 365 Field Service includes native AI and Copilot capabilities, optimising scheduling and supporting smarter decision-making.
What support will I receive?
Through our managed services or Centre of Excellence subscription, you can access support to resolve any Dynamics 365 issues and questions. Use inclusive service hours to schedule technical consultancy and training sessions to implement system changes and give you as much knowledge transfer as you need.
How do teams work with Field Service?
Field Service users include:
- Service Managers to oversee service delivery and track performance.
- Dispatchers to review incoming orders and schedule the resources.
- Field Technicians to keep on top of their assigned work orders.
What types of organisations use Dynamics 365 Field Service?
Businesses across multiple industries use Dynamics 365 Field Service to drive their digital transformation. This includes service organisations that provide on-site equipment installation and break-fix repair. Our customers also include companies in the healthcare, maintenance and manufacturing sectors
How are work orders handled?
Work orders detail jobs and resources created from cases or scheduled through agreements and opportunities. Technicians receive order detail on their mobile device and capture signoffs once jobs are complete.
How does Dynamics Field Service handle agreements?
Agreement entities provide the framework to automatically generate work orders and invoices. For maintenance work, an agreement record can define the frequency that work orders are generated and the detail of that work order.
What is the Dynamics 365 Field Service implementation cost?
The cost of implementing the Dynamics 365 Field Service module can vary depending on your specific needs and the features you require. To get a detailed quote and understand the pricing, it’s best to get in touch with our Dynamics 365 team directly. They can provide you with tailored information and help you choose the best plan for your business.